Shipping policy
COVID-19 Delivery Information
In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers. Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority. There is currently no impact to our delivery services at this stage, however we encourage all customers to use your home address for delivery. Moving forward all carriers will operate a contact free delivery service which means that you won’t be required to sign for any parcel that’s delivered. You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information. We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operate as normal.
Do you ship worldwide & how much does shipping cost?
Yes - we ship worldwide. We offer all customers free Domestic and International Shipping with tracking. No shipping cost & no sales tax - we want your experience to be simple and efficient - just the way we like it.
What are your shipping and processing times?
Standard Shipping Times
USA: 5- 8 days
Canada: 5 - 21 days
Oceania: 7 - 21 days
Europe: 9 - 21 days
Latin America: 10 - 21 days
Other countries: 14 - 30 days
Processing Times
Orders can sometimes take 1-6 days (1-4 day for USA) to process after placing the order before shipping out. We do not ship on weekends.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it! If you need more detailed information, please shoot us an email at contact@homexilla.com and we'll help you out!
Unexpected Delays
In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
STILL NEED ASSISTANCE? POSHCO LTD 61 Bridge Street, Kington, Herefordshire HR5 3DJ UNITED KINGDOM contact@homexilla.com +44 786 8797573